Thank you for shopping with Posanam Health Care LLP. We are committed to delivering your products in a timely and reliable manner.
1. Order Processing
Orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
Estimated delivery time is 3–7 business days depending on your location.
Delivery delays may occur due to unforeseen circumstances, courier delays, or high order volume.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you make the payment.
We may offer free shipping on selected products or order values as part of promotions.
4. Delivery Partners
We partner with reputed courier services such as Shiprocket to ensure safe and timely delivery.
5. Tracking Your Order
Once your order is shipped, a tracking ID and courier details will be sent to your registered email or mobile number. You can use this to track your shipment on the courier’s website.
6. Damaged or Missing Items
If you receive a damaged, defective, or incomplete order, please contact us within 48 hours of delivery with photos or proof of damage. We will assist you with a replacement or refund as per our Return Policy.
7. Change of Address
If you wish to change your delivery address after placing the order, please contact us within 12 hours of placing it. Changes cannot be guaranteed once the order has been shipped.
8. International Shipping
Currently, we only ship within India. International shipping is not available at this time.
9. Contact Us
For any shipping-related queries, please contact:
Email: posanam2025@gmail.com
Website: https://www.posanam.com